Last updated: 1st November 2025

These Terms and Conditions outline the rules and regulations for the use of the Orchidoholics website and the purchase of products through our online store.

By accessing this website or placing an order, you accept these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use our website.

Who We Are

Our website address is: https://orchidoholics.com.

Orchidoholics is an eCommerce platform specializing in orchids, plants, and related accessories. We operate in accordance with the laws of Kenya.

Use of the Website

By using this website, you confirm that:

  • You are at least 18 years old or are using the site under parental or guardian supervision

  • You will use the website only for lawful purposes

  • You will not engage in any activity that may harm, disrupt, or interfere with the website’s functionality or security

We reserve the right to suspend or terminate access to the website for users who violate these Terms & Conditions.

Products & Content

  • All products listed on our website are subject to availability

  • Orchids and plants are living products and may vary in size, color, shape, and appearance from images displayed

  • Product descriptions and images are provided for general guidance only

  • We reserve the right to modify or discontinue products without prior notice

Pricing

  • All prices are displayed in Kenya Shillings (KES) unless otherwise stated

  • Prices may change at any time without prior notice

  • Any applicable taxes and delivery charges will be clearly shown at checkout

  • In the event of a pricing error, we reserve the right to cancel affected orders and issue a refund

Orders & Payments

  • Placing an order constitutes an offer to purchase, subject to acceptance by Orchidoholics

  • Order confirmation emails do not constitute final acceptance

  • Full payment must be received before orders are processed or dispatched

  • Payments are processed securely via third-party payment gateways

We reserve the right to refuse or cancel any order due to suspected fraud, incorrect pricing, or product unavailability.

Shipping & Delivery

  • Delivery timelines provided are estimates only

  • Risk of loss or damage passes to the customer upon delivery

  • Customers are responsible for providing accurate delivery details

  • We are not liable for delays caused by couriers, weather conditions, or circumstances beyond our control

Returns, Refunds & Exchanges

Due to the nature of live plants:

  • Returns on orchids and plants are limited

  • Claims for damaged or unhealthy plants must be made within 2 hours of delivery, supported by clear photographs

  • Refunds are processed using the original payment method where applicable

  • Delivery fees are non-refundable

Plant Care Disclaimer

  • Once delivered, plant care becomes the customer’s responsibility

  • Orchidoholics is not liable for plant loss due to improper care, unsuitable environment, or neglect

  • Care instructions provided are general guidelines and do not guarantee plant survival

User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials

  • You agree to notify us immediately of any unauthorized account use

  • We reserve the right to suspend or delete accounts that breach these Terms

Comments & User Content

When visitors leave comments or submit content:

  • You grant Orchidoholics the right to display, moderate, and manage such content

  • Comments must not be abusive, unlawful, or misleading

  • We reserve the right to remove content at our discretion

Cookies

Our website uses cookies to improve user experience and functionality. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g. videos, images, articles). Embedded content behaves as if you have visited the other website directly.

These third-party websites may collect data about you, use cookies, or track your interaction. Orchidoholics is not responsible for third-party content or practices.

Intellectual Property

  • All content on this website, including text, images, logos and designs, is the property of Orchidoholics

  • Content may not be copied, reproduced or distributed without prior written consent

Limitation of Liability

  • Orchidoholics shall not be liable for indirect, incidental, or consequential damages arising from use of the website or products

  • Our total liability shall not exceed the amount paid for the product in question

Indemnification

You agree to indemnify and hold harmless Orchidoholics from any claims, losses, damages, or expenses arising from your use of the website or violation of these Terms.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Kenya.

Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the revised terms.

Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Orchidoholics

Phone: +254 795 449 667  
Email: info@orchidoholics.com
Address: 6th Floor Odyssey Building, Muthithi Road, Nairobi, Westlands.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.